Refund & Cancellation Policy
Effective date: July 25, 2026
This policy describes how cancellations and refunds work for Undefeated paid subscriptions.
Cancellation
You may cancel your subscription at any time from your account settings or by contacting us at contact@undefeatedteams.com.
When you cancel, your subscription remains active through the end of the current billing period. You will not be charged again after cancellation, and you retain full access to paid features until the period ends. We do not prorate partial billing periods.
Refunds
All subscription fees are generally non-refundable. We do not offer refunds for partial months of service or for periods of non-use.
Exceptions may be granted at our sole discretion in the following situations:
- Accidental duplicate charge. If you were billed twice for the same period due to a technical error, we will refund the duplicate charge.
- Extended service outage. If we experience a service outage exceeding 72 consecutive hours and it materially affects your ability to use the Service, you may request a prorated credit for the outage period.
- Other circumstances. We will consider refund requests made within 7 days of an initial subscription charge if you contact us before using any paid features.
Annual Plans
Annual subscriptions are charged in full at the start of the subscription year. Cancellation of an annual plan stops future renewals; no refund is issued for the remaining months of the annual term unless an exception above applies.
Free Tier
The free tier of Undefeated has no associated charges. You may delete your free account at any time with no financial obligation, including at https://undefeatedteams.com/delete-account.
How to Request a Refund
To request a refund, email us at contact@undefeatedteams.com with:
- Your account email address
- The charge date and amount
- The reason for your request
We will review your request and respond within 5 business days. Approved refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank.
Changes to This Policy
We may update this policy from time to time. Changes will be communicated via email or in-app notice at least 14 days in advance.
Contact
Questions? Reach us at contact@undefeatedteams.com.